Exchange and return

Products purchased from our online store may be returned or exchanged within 14 days, excluding the day of purchase, in accordance with the Law of Ukraine “On Consumer Protection.” This applies provided that the item is not included in the list of non-returnable goods of proper quality, as approved by Resolution of the Cabinet of Ministers of Ukraine No. 172.

Mandatory Conditions for Returns or Exchanges

To qualify for a return or exchange, the following conditions must be met:

• The product must be complete and fully assembled.
• The original packaging and tags must be intact and undamaged.
• The product must retain its original appearance, showing no signs of use or wear.
• Before returning an item, you must contact a manager to submit a return request.
• Returns are processed via Nova Poshta.

Returns via Nova Poshta

• Items can be returned via Nova Poshta within 14 days from the date of receiving the order.
• To ship a return, you must obtain the return details from a manager by phone at +38 (097) 501 41 11.
• Shipping costs are covered by the customer.
• After dispatching the item, you must provide the shipment tracking number (waybill number) to the manager by phone at +38 (097) 501 41 11.
• Refunds are issued within 14 days after shipment, provided that the product retains its original condition and consumer properties.

Please Note

• If an item is not eligible for return, the store reserves the right to send it back at the customer’s expense.
• Refunds for items returned via Nova Poshta are issued to the customer’s bank account.
• If the product is defective or damaged, an exchange or refund is possible only upon presentation of an official report from the manufacturer’s authorized service center confirming that the operating conditions were not violated.